Returns & Exchanges
What is your return policy?
We want you to be happy with your LuminAID purchase. If you purchased directly from LuminAID.com, you're eligible for a refund or store credit within 100 days of your purchase. To start a return, contact our Customer Service team at [email protected]
Do you offer refunds or exchanges?
We are happy to offer a refund, store credit, or exchanges on orders placed on luminaid.com within 100 days of purchase. To start a return request, please contact us if you would like to return your order and you are within the 100-day return window.
How do I return my order?
If you purchased your order directly from LuminAID.com and are within our 100-day return window, you can contact our Customer Care team to request a return. Once your return is approved, we'll provide you with a return shipping label and instructions
When will I get my refund?
Once your return has been received and approved, our Customer Support team will process your refund. You’ll receive an email confirmation once your refund has been issued. After the refund is processed, it may take 3–4 business days for the funds to
How long do I have to return an item?
We are happy to offer a refund or store credit on orders placed on luminaid.com within 100 days of purchase. To start a return request, please contact our Customer Support team at [email protected] if you would like to return your order and you are
Can I exchange an item for store credit?
Exchanges are possible for items of equal value, within our 100-day return window. Please contact our Customer Support team at [email protected] to request an exchange for items of different value. For items of different values, we recommend return
Can I return international purchases?
We do not currently support international returns. Our international replacement policy also includes a 1-year full warranty. We reserve the right to provide store credit in the amount of the original posted price on LuminAID.com for any internationa
Are returns free?
If you need to return a LuminAID product, we’ll provide a free prepaid return shipping label to make the process as easy as possible. To start a return, please contact our Customer Support team at [email protected] or submit a return request throug