How do I return my order?Updated 2 months ago

If you purchased your order directly from LuminAID.com and are within our 100-day return window, you can contact our Customer Care team to request a return.

Once your return is approved, we'll provide you with a return shipping label and instructions for where and how to send your package.

Important: Please do not send your order back before your return has been approved by our Customer Care team. Returns and exchanges require pre-authorization. Packages sent without authorization may not be properly identified by our warehouse and could be lost.

If you would like to start a return, please contact us at [email protected] or submit a return request through the form below.