Product Care & Storage
What is my LuminAID light made of?
LuminAID lanterns are made with durable thermoplastic polyurethane (TPU), a flexible and abrasion-resistant material designed to withstand the demands of outdoor use. TPU is known for its durability, flexibility, and resistance to abrasion. It can wi
Can I take my LuminAID lights on a plane?
Yes! LuminAID lights can generally be brought with you when traveling by air. Because LuminAID lights contain rechargeable lithium-ion batteries, airline and battery regulations may apply. We recommend keeping your LuminAID light in your carry-on lug
What Does the LuminAID Off-Grid Guarantee Cover?
LuminAID products are designed to withstand tough conditions and provide reliable light when you need it most. If your LuminAID isn't functioning properly under normal use, we want to help make it right. The Off-Grid Guarantee covers products purchas
Is my LuminAID light waterproof?
Yes! LuminAID lights are designed to be waterproof, dustproof, and ready for outdoor adventures. Our lights are rated IP67 (FL 1 Standard), meaning they can be submerged in up to 1 meter of water for a limited time and will float if dropped in water.
Can I recycle my LuminAID light?
You can recycle your product at an electronics recycling drop-off point. Stores like Best Buy or Home Depot typically have drop-off bins for recycling small electronic items like cell phones. If your LuminAID products have reached the end of their li
What if my lantern gets a hole/tear?
We expect our products to be able to hold up to significant use, so we are proud to stand behind a 1-year warranty on all of our lights that includes any rips or tears in the seam. However, accidents happen and we want to make sure you can get the be
Can I Leave My LuminAID Solar String Lights Outside in Cold Weather?
Our solar string lights can be stored in cold temperatures, but we do not recommend operating them below freezing. For the best performance and to help protect your lights, bring your solar string lights indoors when temperatures are expected to drop
What temperatures can my light operate under?
We design our products to work for all sorts of adventures. It is safe to use our products at temperatures between 32-140°F (0-60°C). That said, prolonged exposure to extreme temperatures will cause permanent damage to the rechargeable battery. We re
How many years will the product last?
LuminAID lights are designed for durability and are built to perform in a wide range of environments, including emergency situations, outdoor adventures, and everyday use. With proper care, your LuminAID can be recharged and used regularly for multip
How long will a full charge last when my light is in storage?
LuminAID lights use built-in lithium-ion polymer rechargeable batteries, similar to the batteries used in many cell phones. When fully charged and stored properly, the battery will retain most of its charge over time. Like all rechargeable batteries,