Warranty & Replacements
Does my product issue qualify for the Off-Grid Guarantee?
The Off-Grid Guarantee covers products purchased by individuals through LuminAID.com or authorized resellers, for the expected lifetime of the product. Should your product not function properly under normal use, LuminAID will provide a suitable repla
How do I file a warranty claim?
If your LuminAID product is not working as expected, we're here to help. All LuminAID products are backed by a 1-year limited warranty that covers manufacturing defects and issues with product functionality under normal use. To submit a warranty clai
Is my product under warranty?
We honor a 1-year full warranty for all of our products, regardless of where you purchased them, and can send you a replacement or store credit. Simply put, we always want to make sure our customers are completely satisfied. This warranty does not co
My product stopped working
We're so sorry to hear that!. At LuminAID, we honor a 1-year full warranty for all of our products, regardless of where you purchased them, and can send you a replacement or store credit. This warranty does not cover any damage or malfunction arising
I'm missing a part or accessory
We're sorry to hear that something was missing from your LuminAID order! Please contact our Customer Support team so we can help resolve the issue. When reaching out, please include:. For missing accessories such as charging cables, or other included
Can I get a replacement for my LuminAID product?
Yes! We stand behind our products and offer a 1-year warranty on LuminAID products purchased through LuminAID.com or authorized retailers. If your product is not functioning properly due to a manufacturing defect or issue under normal use, please con
How long is the warranty?
We honor a 1-year full warranty for all of our products. Related Articles. How do I file a warranty claim?. Is my product under warranty?
What is your international warranty policy?
Our international replacement policy includes a 1-year full warranty. We reserve the right to provide store credit in the amount of the original posted price on LuminAID.com for any international replacement requests. We do our best to provide outsta