Shipping
What is your shipping policy?
We work to get your LuminAID order on its way as quickly as possible. Here are a few things to know about shipping your order. Orders that include backordered or preordered items will ship once those products become available. If your order includes
Do you ship worldwide?
We ship flat-rate shipping options to 50 countries worldwide (listed below). To see the available shipping rates and speeds for your address, please start checkout, and enter your shipping address to view calculated shipping rates. In some countries
Do you offer expedited shipping?
Yes! Express orders in the U.S. will always ship within 1 business day. Related Articles. What is your shipping policy?. Do you ship worldwide?
What if my package gets lost or arrives damaged?
We’re sorry to hear there’s an issue with your delivery. If your package is lost, missing, or arrives damaged, please contact our Customer Support team as soon as possible at [email protected]. If your product was delivered successfully but is not
How long does delivery take?
For ground shipping, please allow 1-2 business days for processing in addition to the transit time below. Express orders will always ship within 1 business day. Related Articles. What is your shipping policy?. Do you offer free shipping?
Do you offer free shipping?
We offer fast and free shipping for orders $99+ within the United States. Orders shipped outside the United States are subject to taxes and duties that are paid for by the customer. Related Articles. Do you offer expedited shipping?. What is your shi
Can I change my shipping address?
If you need to update your shipping address, please contact our Customer Support team as soon as possible at [email protected] with your order number and the correct shipping address!. We’ll do our best to update your address before your order ship
Do you have Duty-Free Shipping?
We offer multiple shipping options to Canada. Some items are eligible for duty-free delivery, and you can learn more here!Please note: If duties, taxes, or fees are applicable, the recipient will be responsible for these charges upon delivery. They a