What is your shipping policy?Updated 2 months ago
We work to get your LuminAID order on its way as quickly as possible. Here are a few things to know about shipping your order.
Backordered and Preordered Items
Orders that include backordered or preordered items will ship once those products become available.
If your order includes both in-stock items and backordered or preordered items and you'd like the available items shipped separately, contact us at [email protected], and we'll be happy to help.
Incorrect or Invalid Addresses
Please make sure your shipping address is correct before placing your order.
If an order is shipped to an incorrect or invalid address provided by the customer, additional shipping charges may apply to resend the package.
For international orders, customers are responsible for collecting their package from customs when required. If a package is returned because it was not collected from customs, additional shipping charges may apply to resend the order.
Shipping Holidays
LuminAID does not ship orders on the following holidays:
- New Year's Eve
- New Year's Day
- Martin Luther King Jr. Day
- Good Friday
- Memorial Day
- Independence Day (July 4)
- Labor Day
- Thanksgiving Day
- Day after Thanksgiving
- Christmas Eve
- Christmas Day
Orders placed around these holidays may take additional time to ship.
Weather and Carrier Delays
LuminAID is not responsible for delays caused by weather or other carrier-related circumstances after your order has shipped.
If your package is delayed, we recommend checking your carrier's tracking information or contacting the carrier directly for the most up-to-date information.